Technical Account Manager, Industrial Services

Description

At Valorian, we seek individuals who bring their authentic selves to work, as we deeply value the unique strengths each person contributes. We take pride in fostering a fun, collaborative environment where creativity thrives, and individuality is celebrated.

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Core Values

• Trustworthy: Committed to building long-term trust by showing up with an authentic high-level of care and taking ownership of outcomes, behaviors, and work product.
• Resourceful: Leverages curiosity, ingenuity, creativity, and innovation to accomplish goals; thinks long term, and is focused on sustainable results.
• Passionate: Brings infectious energy, passion, and care for what we do and who we work with.
• Balanced: Strives for harmony in faith, family, health, fun, and energy.
• Connected: Committed to meaningful communication and healthy conflict through listening, transparency, and the courage to receive and give feedback.

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Who we are

Valorian specializes in delivering tailored solutions for the industrial services sector, combining deep industry expertise with advanced technology to enhance operational efficiency and drive business growth.

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Who you are

You show up with an unwavering commitment to trust, demonstrating a high level of care and taking full ownership of your actions and work. You’re someone others can count on, fostering lasting relationships built on integrity.

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You thrive on curiosity and innovation, always finding clever and sustainable ways to achieve your goals. Long-term thinking and ingenuity are your superpowers, and you’re never afraid to take on a challenge with determination and a fresh perspective.

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Your energy is contagious, and your enthusiasm for your work inspires those around you. You care deeply about what you do, the people you work with, and the impact we make together.

You listen deeply, give and receive feedback openly, and build bridges that strengthen relationships and teams.

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At Valorian, these qualities aren’t just nice-to-haves—they’re the foundation of who we are and what we achieve together. If this sounds like you, we’d love for you to join our team.

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Job Summary

We are seeking an experienced Industrial Services Subject Matter Expert (SME) and Dedicated Account Manager to support a key client across their nationwide operations. This role will focus on building strong relationships, optimizing industrial service operations, and expanding engagement at all client locations.

As the primary liaison between our company and the client, you will provide expert guidance on industry best practices, safety processes, and operational workflows while ensuring a high level of service delivery. You will be responsible for maintaining and growing our presence across all of the client’s locations and identifying new opportunities for collaboration. This is a hybrid role located in the Houston area, which requires 50% travel.

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What you'll be doing

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Client & Account Management

• Serve as the dedicated account manager for the client’s nationwide operations, maintaining strong relationships across multiple locations.
• Act as the primary point of contact for the client, ensuring seamless communication and issue resolution.
• Lead engagement efforts at new and existing client locations to expand our services.
• Participate in client sales and leadership meetings, providing insights on how to enhance operational efficiencies.
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic growth plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell
• Generate progress reports for our client and senior leaders within the organization

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Subject Matter Expertise – Industrial Services

• Provide expert guidance on industrial service operations, contractor management, and job site efficiency.
• Assist in streamlining workflows and process improvements for industrial operations.
• Contribute to risk assessment and safety improvement initiatives.
• Support training efforts for the client’s workforce and contractors.
• Work closely with client teams to ensure compliance with industry standards and best practices.
• Apply subject expertise in evaluating business operations and processes.
• Identifying areas where technical solutions would improve business performance and safety.
• Consulting across business operations, providing mentorship, and contributing specialized knowledge.
• Ensure accurate representation of expertise prior to the distribution of technical solutions to end-users.
• Document processes and disseminate information to all relevant stakeholders.
• Support the development and implementation of platform training programs and workshops to promote awareness and compliance among employees.

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Requirements

• Must be based in Houston, TX region or willing to relocate.
• 50% travel required to visit client sites across multiple locations in the U.S.
• Minimum 5+ years of experience in industrial services, oil & gas, refineries, or petrochemical industries.
• Strong understanding of contractor management, job site operations, and safety processes.
• Familiarity with industry-specific regulations, JSA (Job Safety Analysis), and risk assessment methodologies.
• Proven experience in account management, business development, or client relations.
• Ability to build and maintain strong relationships with client stakeholders at multiple locations.
• Experience with upselling and identifying new business opportunities within an existing client base.
• Familiarity with digital platforms or technology-driven solutions that improve job site safety and operational efficiency.
• Ability to identify workflow gaps and provide recommendations for process improvements.
• TWIC Card (Transportation Worker Identification Credential) – Required within 90 days of hire
• Houston Area Safety Council (HASC) Basic Plus Training – Required within 90 days of hire

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Salary

$80,000 - $120,000 per year