Customer Product Manager
Description
At Valorian, we seek individuals who bring their authentic selves to work, as we deeply value the unique strengths each person contributes. We take pride in fostering a fun, collaborative environment where creativity thrives, and individuality is celebrated.
Core Values
- Trustworthy: Committed to building long-term trust by showing up with an authentic high-level of care and taking ownership of outcomes, behaviors, and work product.
- Resourceful: Leverages curiosity, ingenuity, creativity, and innovation to accomplish goals; thinks long term, and is focused on sustainable results.
- Passionate: Brings infectious energy, passion, and care for what we do and who we work with.
- Balanced: Strives for harmony in faith, family, health, fun, and energy.
- Connected: Committed to meaningful communication and healthy conflict through listening, transparency, and the courage to receive and give feedback.
Who we are
Valorian specializes in delivering tailored solutions for the industrial services sector, combining deep industry expertise with advanced technology to enhance operational efficiency and drive business growth.
Who you are
You show up with an unwavering commitment to trust, demonstrating a high level of care and taking full ownership of your actions and work. You’re someone others can count on, fostering lasting relationships built on integrity.
You thrive on curiosity and innovation, always finding clever and sustainable ways to achieve your goals. Long-term thinking and ingenuity are your superpowers, and you’re never afraid to take on a challenge with determination and a fresh perspective
.
Your energy is contagious, and your enthusiasm for your work inspires those around you. You care deeply about what you do, the people you work with, and the impact we make together.
You listen deeply, give and receive feedback openly, and build bridges that strengthen relationships and teams.
At Valorian, these qualities aren’t just nice-to-haves—they’re the foundation of who we are and what we achieve together. If this sounds like you, we’d love for you to join our team.
Job Summary
The Customer Product Owner is responsible for translating customer goals, pain points, and business needs into actionable high-level requirements for Valorian’s development team. This role collaborates with customers, internal stakeholders, and the Technical Product Manager to ensure that Valorian’s solutions deliver measurable value, enhance efficiency, and align with customer-specific objectives. The Customer Product Owner serves as the primary advocate for the customer within the development process, ensuring clarity, prioritization, and alignment with strategic goals. This is a hybrid role with required visits to client sites.
What you'll be doing
- Customer Engagement: Collaborate directly with customers to understand their operational goals, pain points, and specific requirements.
- Requirement Definition: Define high-level business requirements and objectives for customer-facing products, ensuring they are clear, actionable, and aligned with Valorian’s app development framework.
- Goal Alignment: Develop and manage customer goals, including 90-day, 1-year, and 3-year objectives, to guide product development priorities.
- Collaboration with TPM: Work closely with the Technical Product Manager to translate high-level business requirements into functional and technical specifications and data models.
- Backlog Management: Own and prioritize the product backlog, balancing customer needs, technical feasibility, and development capacity.
- Stakeholder Communication: Act as the primary liaison between customers, internal teams, and leadership to ensure transparency and alignment throughout the product lifecycle.
- Quality Validation: Collaborate with QA and development teams to validate that delivered solutions meet customer expectations and business requirements.
- Continuous Feedback Loop: Gather and incorporate feedback from customers and stakeholders to refine requirements and ensure product improvements align with their evolving needs.
Requirements
Technical Competencies:
- Strong understanding of industrial service provider workflows, processes, and compliance needs.
- Familiarity with Valorian’s modular framework and its components (e.g., automation, workflows, forms, integrations).
- Experience working with software development teams in an Agile environment.
- Ability to articulate customer requirements in a way that balances technical feasibility and business impact.
Key Attributes:
- Customer-focused with exceptional interpersonal and communication skills to build and maintain strong relationships.
- Skilled in translating business needs into actionable requirements.
- Organized and detail-oriented, with the ability to manage multiple priorities effectively.
- Proactive and collaborative, fostering alignment across technical and non-technical teams.
Position Criteria:
- Must be located in the Houston or Gulf Coast region
- Travel required up to 40%
- Oil and gas industry experience highly preferred
